Refund policy

Last updated: May 6, 2026

Thank you for shopping with Shipflow.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

To start a return, you can contact us at:
admin@shipflow.store

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at admin@shipflow.store.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on:

  • Sale items
  • Gift cards

If you have questions about a specific item, feel free to contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unused and in its original condition
  • Must include original packaging and tags
  • Proof of purchase is required

Refunds

We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: within 10 business days

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
admin@shipflow.store